Terms of Service

Effective Date: August 3, 2026

Welcome to Hero Pets. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. About Hero Pets

Hero Pets is an online retailer offering pet products and accessories. Many of our products are fulfilled by trusted third-party fulfillment partners.

2. Eligibility

By using our website, you confirm that:

• You are at least 18 years old or have permission from a parent or legal guardian.
• The information you provide is accurate and complete.
• You will not use our website for any unlawful purpose.

3. Products

We make every effort to accurately display our products, descriptions, and images.

However:

• Product colors may vary depending on your screen settings.
• Sizes and specifications may have slight manufacturing variations.
• Product availability may change without notice.

We reserve the right to discontinue products or limit quantities at any time.

4. Pricing

All prices are displayed in the currency shown at checkout.

Prices may change without prior notice.

While we strive for accuracy, pricing errors can occasionally occur. If an obvious pricing error is identified after an order is placed, we reserve the right to cancel the order and issue a full refund.

5. Orders

After placing an order, you will receive an order confirmation email.

Acceptance of your order occurs when your order is processed for fulfillment.

Hero Pets reserves the right to refuse or cancel any order due to:

• Suspected fraud
• Payment issues
• Incorrect pricing
• Product availability
• Violation of these Terms

If payment has already been collected, a full refund will be issued.

6. Shipping

Shipping times shown on our website are estimates only.

Actual delivery times may vary due to:

• Carrier delays
• Customs inspections
• Weather conditions
• Public holidays
• Other circumstances beyond our control

Please refer to our Shipping Policy for additional information.

7. Returns & Refunds

Returns and refunds are governed by our Refund & Return Policy.

By placing an order, you acknowledge that you have reviewed and accepted that policy.

8. Intellectual Property

All content on the Hero Pets website, including but not limited to:

• Logos
• Product descriptions
• Graphics
• Images
• Website design
• Text

is owned by Hero Pets or licensed for our use.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. Acceptable Use

You agree not to:

• Violate any applicable laws.
• Attempt unauthorized access to our systems.
• Upload malicious software or harmful code.
• Interfere with the operation or security of the website.
• Use automated tools to scrape or copy website content without permission.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Hero Pets shall not be liable for any indirect, incidental, consequential, or special damages arising from:

• Use of our website
• Delayed shipments
• Product availability
• Loss of profits or business opportunities

Our maximum liability for any claim relating to a purchase shall not exceed the amount paid for the applicable order.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

11. Pet Safety

Customers are responsible for ensuring that any product purchased is suitable for their pet's:

• Species
• Breed
• Size
• Age
• Health condition

Always supervise pets when introducing new toys, accessories, or feeding products.

Hero Pets is not responsible for injuries or damage resulting from misuse, improper supervision, or use contrary to the manufacturer's instructions.

12. Third-Party Services

Our website may use or link to third-party services, including payment processors, shipping carriers, analytics providers, and other business partners.

Hero Pets is not responsible for the content, privacy practices, or availability of third-party services.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to Hero Pets, without regard to conflict of law principles.

15. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes become effective immediately upon publication on this website.

Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

16. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Hero Pets

Email: theinsideworld@yahoo.com